FAQ
Quick answers to the most frequently asked questions about SaveThat. We do not host any content and usage must comply with copyright and source platform terms.
What is SaveThat?
SaveThat allows you to import a public URL (third-party platform) to extract audio/video and download a local file (e.g. MP3). The service does not host or index any works.
Is it legal to use SaveThat?
Yes, you must comply with the law and the terms of use of the original site. Downloading protected content without authorization may be illegal. The user is solely responsible.
Do you accept copyrighted works?
No. Use SaveThat only for royalty-free content, under Creative Commons license or for which you have the necessary rights.
Does SaveThat store files or copies?
No. Files are generated on the client/processing server side and then saved on your device. We do not keep copies of downloaded works.
Which platforms are compatible?
Currently, we offer compatibility with YouTube, other sources will be added as development progresses.
What formats and output quality (bitrate)?
For now, we only offer the MP3 format at 320kbps. This audio quality is the best available for MP3 files, which is why other audio formats will be offered soon. The final quality cannot exceed the quality of the source file.
Why is the MP3 thumbnail not displaying?
This file contains multiple embedded thumbnails. To choose a specific one, you need to use appropriate software which will allow you to select and set your preferred thumbnail.
My MP4 file has no video in VLC (AV1 codec error)
Some YouTube videos are encoded in AV1, a modern codec not supported by older versions of VLC (before 3.0.12). Update VLC to the latest version, or re-download the video in 360p or 480p, which typically uses the H.264 codec compatible with all VLC versions.
Where are my files saved?
By default, in your downloads folder via the browser. If you use a local tool, the path can be configurable (e.g. a dedicated Music folder).
How does cancellation work if the bar remains stuck?
Cancellation takes effect at the next step of processing. If "Cancellation in progress" is displayed, let the process stop, then click "Retry".
Why do I get "Invalid URL" or "Content inaccessible"?
First check that your link comes from YouTube, it must contain one of the following DNS: www.youtube.com, m.youtube.com or youtu.be/.
Check that the URL includes https://, that the content is public (not private/restricted), that there is no DRM, and that your proxy/VPN or blocker does not hinder loading.
The download is slow or fails
Common causes: unstable network, saturated source, tab in sleep mode, too strict blocker. Try another browser, keep the tab active and temporarily disable blocking extensions.
Can I extract only the audio from a video?
Yes, if the source allows it, we can extract the audio track and offer an MP3.
Are there any duration, size or volume limits?
The site's policy is in favor of an unlimited service, both in terms of number of files and file sizes, however for the stability of the service, technical quotas (duration, weight, number of downloads per period) may apply.
How are privacy and data managed (GDPR)?
We collect the minimum necessary (temporary technical logs, aggregated metrics). Consult the Privacy Policy for the data processed, durations, legal basis and your rights.
The "Redownload" button does not work
The link may expire, the file may have been moved/deleted, or the browser may block it. Download again and save it locally.
"Music downloaded" counters (site vs session)
Site total: local counter in your browser, reset if you clear your browser cache.
Session: local counter in your browser, reset when the tab/session is closed.
Advertisements and donations
SaveThat is free: advertisements help fund the infrastructure.
Report abuse or request a takedown
Please contact us via the "Contact" tab with the source URL, proof of rights ownership and your specific request. Reports are processed in good faith.
Contact & support
First try another browser and temporarily disable blockers. If the problem persists, contact us via the "contact" tab (include the URL, time, your browser/version and, if possible, screenshots).
Disclaimer: SaveThat should not be used to bypass technical protection measures (DRM) or to download protected content without rights.